1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Monetiflow ("Company," "we," "our," or "us") regarding your use of our payment processing services and platform.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
2. Definitions
- "Services" means all payment processing, settlement, and related services provided by Monetiflow.
- "Merchant" or "you" means the business entity or individual using our Services.
- "Platform" means our website, APIs, and associated infrastructure.
- "Transaction" means any payment processed through our Services.
- "Customer" means the end-user making a payment through our Services.
3. Service Description
Tranzentica provides payment processing services including:
- Payment gateway and processing
- Multi-channel payment acceptance
- Settlement and payout services
- Fraud detection and risk management
- Transaction reporting and analytics
- API access and integration tools
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.
4. Account Registration and Eligibility
4.1 Eligibility
To use our Services, you must:
- Be a legally registered business entity or authorized individual
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Not be located in a prohibited jurisdiction
- Comply with all applicable laws and regulations
4.2 Account Information
You agree to:
- Provide accurate, complete, and current information
- Maintain and update your account information
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
4.3 Verification
We may require identity verification and additional documentation to comply with KYC/AML regulations. Failure to provide requested information may result in account suspension or termination.
5. Fees and Payment Terms
5.1 Service Fees
You agree to pay the fees specified in your pricing plan. Fees may include:
- Transaction fees (percentage or fixed amount)
- Monthly or annual subscription fees
- Chargeback fees
- Currency conversion fees
- Additional service fees
5.2 Payment and Settlement
Settlement terms:
- Standard settlement: T+0 (same-day) for eligible transactions
- Funds are settled to your designated bank account
- We may hold reserves for risk management purposes
- Rolling reserves may be applied based on your business profile
5.3 Refunds and Chargebacks
You are responsible for:
- Processing customer refunds through our platform
- Responding to chargeback notifications promptly
- Paying chargeback fees and associated costs
- Maintaining sufficient funds to cover refunds and chargebacks
6. Acceptable Use Policy
6.1 Prohibited Activities
You may not use our Services for:
- Illegal activities or products
- Fraudulent or deceptive practices
- Money laundering or terrorist financing
- Adult content or services (unless pre-approved)
- Gambling or betting (unless licensed and pre-approved)
- Sale of controlled substances
- Pyramid schemes or multi-level marketing
- Violation of intellectual property rights
6.2 Transaction Restrictions
You must not:
- Process transactions for third parties without authorization
- Split transactions to avoid fees or limits
- Process test transactions without using test mode
- Engage in credit card factoring
- Facilitate payment aggregation without proper licensing
7. Compliance and Legal Obligations
You agree to:
- Comply with all applicable laws, including PCI DSS, GDPR, and local regulations
- Maintain appropriate licenses and permits for your business
- Implement adequate security measures for customer data
- Display clear terms and conditions to your customers
- Provide accurate product/service descriptions
- Honor customer refund and cancellation policies
- Cooperate with our compliance and fraud prevention efforts
8. Data Protection and Privacy
Your use of our Services is also governed by our Privacy Policy. You acknowledge that:
- We process personal data in accordance with applicable data protection laws
- You are responsible for obtaining necessary consents from your customers
- You will implement appropriate data security measures
- You will promptly report any data breaches
9. Intellectual Property
9.1 Our Rights
All rights, title, and interest in our Services, including software, APIs, documentation, and trademarks, remain our exclusive property.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to use our Services in accordance with these Terms. You may not:
- Reverse engineer or decompile our software
- Remove or alter proprietary notices
- Use our trademarks without permission
- Create derivative works
10. Warranties and Disclaimers
10.1 Service Availability
We strive to provide 99.9% uptime but do not guarantee uninterrupted service. We are not liable for:
- Scheduled maintenance
- Third-party service failures
- Force majeure events
- Internet connectivity issues
10.2 Disclaimer
OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We are not liable for indirect, incidental, special, or consequential damages
- Our total liability is limited to the fees paid by you in the 12 months preceding the claim
- We are not liable for losses caused by your breach of these Terms
- We are not responsible for customer disputes or chargebacks
12. Indemnification
You agree to indemnify and hold harmless Monetiflow from any claims, damages, losses, or expenses arising from:
- Your breach of these Terms
- Your violation of laws or regulations
- Your products, services, or business practices
- Disputes with your customers
- Infringement of third-party rights
13. Term and Termination
13.1 Term
These Terms remain in effect while you use our Services.
13.2 Termination by You
You may terminate your account at any time with 30 days' notice. You remain liable for all obligations incurred before termination.
13.3 Termination by Us
We may suspend or terminate your account immediately if:
- You breach these Terms
- We suspect fraudulent activity
- Required by law or regulatory authorities
- Your account poses a risk to our Services or other users
- You have excessive chargebacks
13.4 Effect of Termination
Upon termination:
- Your access to Services will cease
- Outstanding fees become immediately due
- We will process pending transactions and settlements
- We may retain data as required by law
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
14.2 Arbitration
Any disputes will be resolved through binding arbitration in accordance with [Arbitration Rules]. You waive the right to participate in class actions.
15. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via:
- Email to your registered address
- Notice on our platform
- Updated "Last Modified" date
Continued use of Services after changes constitutes acceptance of the modified Terms.
16. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between you and Tranzentica
- Severability: If any provision is invalid, the remaining provisions remain in effect
- Waiver: Failure to enforce any right does not constitute a waiver
- Assignment: You may not assign these Terms without our consent
- Force Majeure: We are not liable for delays caused by circumstances beyond our control
17. Contact Information
For questions about these Terms, contact us: